Grocery Specialist

Customer Service:

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
  

Sales:

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
  

Food Safety / Sanitation:

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures
  

Additional Department-Specific Responsibilities / Pre-requisites:

• Beauty:
  

Knowledge of beauty and cosmetic aids

• Drugstore / General Merchandise:
  

Prepares tags and signs as needed

• Grocery:
  

Organizes, cleans, and prepares back area for the night crew and incoming trucks

Prepares tags and signs as needed

• Texas Backyard:
  

Passion for outdoors

Ability to complete Green Thumb training (H-E-B internal training)

• Entertainment:
  

Knowledge in the audio / video field

Knowledge of specialty products, movies, music, electronics, and video games

What is your background?

• Minimum age 18 (mandatory)
• High school diploma (or equivalent)
• Completion of Company Orientation and Safety Training (upon hire)
  

Do you have what it takes to be a fit as an H-E-B Customer Service Representative?

• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
  

Can you...

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department
  

Beauty:

• Constantly* reach at waist, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
  

Drugstore / General Merchandise:

• Constantly* reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
  

Grocery:

• Constantly* reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
• Frequently be exposed to cold conditions
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to loud noise, and wet conditions
• Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
  

Texas Backyard:

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet conditions and loud noise
• Frequently be exposed to ambient temperatures
• Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
  

Healthy Living:

• Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
• Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
• Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
• Occasionally be exposed to cold, loud noise, and wet conditions
• Must be able to lift 50 lbs, and manage in excess of 50 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.