Customer Representative

for answering customer calls, emails and chats, implementing initiatives, and providing the customer with professional customer service.

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to provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance company image

• Make sure the customer is been provided with the right information.

• Researching required information using available resources. "Knowledge Management" in Sales Force

• Provide one-reply resolution to all customers whenever possible.

• Capture each and every customer interaction on the system.

• Ensure high-level customer service.

• Following up on complicated customer emails/chats where required.

• Take ownership of each call/email/chat

.• Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.

• Update him/herself with the product knowledge, and interactive Voice Response (IVR).

• Support Customer Hub Operation team.

• Works effectively within the team and contributes to a healthy team-oriented environment.

• Complete assigned tasks within given deadlines.

• Working in the shifts assigned to him/her by the line manager based on the business needs.