Tier II IT Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Alexander Technology Group, is seeking the following. Apply via Dice today!

The Alexander Technology Group is looking for a Tier II IT Support consultant for our client in Newton. This person will be responsible for providing Tier II support for their clients. The ideal candidate should have 3+ years of prior hands-on experience, top notch customer service skills, have experience providing white glove service, and handling escalations from the helpdesk. This is a permanent hire opportunity. Must have a car to travel to clients locally based in MA occasionally and will be onsite in Newton. If you are qualified and interested in this permanent Tier II IT Support position, please contact Zack Benuck at

Required skills include:

• 3+ years of IT support experience
• Office 365, Google, etc. background
• Laptop troubleshooting, remote key-in
• Windows service troubleshooting and Installation experience
• Network troubleshooting
• Capable lifting 50lbs.
• Must have good communication skills
• Experience working in professional services is preferred
  

If interested and qualified in the Tier II IT Support position, please email your most updated resume to Zack Benuck at