Shareholder Accountabilities
- Prioritizes and manages own workload to meet SLA requirements for service and productivity
- Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protects the interests of the organization – identify and manage risks, and escalates non-standard, high risk transactions / activities as necessary
- Complies with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities
- Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand champion for your business area/function and the bank, both internally and/or externally