Doorman

Job Summary

The Doorman is responsible for creating a welcoming and safe environment for guests and visitors entering the hotel. They are the first point of contact for guests and are responsible for greeting them with warmth and hospitality. The Doorman also ensures that the hotel entrance and surrounding areas are kept clean and secure.

Key Responsibilities

• Ensure brand standards, policies and procedures are adhered to at all times.
• Be familiar with all hotel facilities, hours of operation and current promotions.
• Assist the guests with their luggage, when arriving or departing from the hotel.
• Assist the guests with loading/offloading form the vehicle.
• Be knowledgeable of all traffic regulations and abide by them at all times.
• Maintain an alert position in the entrance and welcome guests to the hotel.
• Make sure to arrange traffic flow at the entrance of the hotel.
• Be familiar with local area services, offices, attractions, restaurants, etc.
• Able to provide directions to various destinations within the city.
• Manage the valet drivers and make sure that they are properly groomed, well presented and adhering to The First Collection standards.
• Be fully aware of all safety and emergency procedures and report any incidents immediately.
• Review Front Office logs, Trace File and transport requirements for Guest Shuttle services and Limousine company.
  
  

Requirements

• At least 1 year experience in a 4/5 star Hotel/Resort in Front Office.
• Excellent communications skills, both written and verbal.
• Required language(s) fluent English, Arabic and French are preferred.
• Team player with excellent planning and organizing skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality with good problem-solving skills.