Provides technical support either by phone, remote access or site visits as needed .
• Installs and configures hardware and software components to ensure usability.
• Troubleshoots hardware and software issues.
• Ensures electrical safety standards are met.
• Repairs or replaces damaged hardware.
• Upgrades the entire system to enable compatible software on all computers. • Installs and upgrades anti-virus software, firewalls to ensure security at the user level.
• Performs tests and evaluations on new software and hardware.
• Provides support to users and acts as the first point of contact for error reporting.
• Assists with Servers, LAN/WAN technologies, computer repair, troubleshooting software, networks, virus protection and Wi-Fi technology.