Assistant Chief Steward

Guest Service Responsibilities

• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to superiors if no immediate solution can be found and assure follow up with guests.
  

Miscellaneous

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel and sharing your plan of action with your supervisor.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To ensure rosters are posted and timesheets submitted on time.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
• All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All Heartists may be assigned to other duties in the hotel as and when required by business levels.
  

Qualifications

• Previous experiences in the Stewarding Department within a hotel.
• Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials.
  

Additional Information

Our commitment to Diversity & Inclusion: