Call Center Executive

Responsibilities

• Answering incoming calls and responding to customer inquiries in a professional and timely manner.
• Providing accurate information to customers about our products and services.
• Processing orders, forms, applications, and requests from customers.
• Resolving customer complaints and escalating issues as necessary.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Updating customer accounts and providing administrative support as needed.
• Following up with customers to ensure their satisfaction and resolve any outstanding issues.
  

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and multi-tasking environment.
• Proficient in using computer systems and CRM software.
• Strong attention to detail and organizational skills.