Front Office Team Leader

What will I be doing?

A Front Office Team Leader (Residences) is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
• Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for resident Guests
• Deliver and safely storage resident Guest luggage
• Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
• Stay current with all hotel services as well as daily VIP requests and special events
• Represent the needs of the Team to others in the hotel
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
  
  

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Previous experience managing a team
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in reception in a hotel environment