GUCCI Store Director - Cincinnati

Key Accountabilities

Business Leader

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
• Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;
• Communicate company set KPI’s and identify strategies to ensure performance standards are met;
• Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
• Proactively follow current competitors and fashion trends, industry news and new innovations in technology.
  

Performance and Talent Management

• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;
• Oversee performance check in process for all store employees and establish goals;
• Identify and create action plans, building development plans for all employees;
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for all new hires;
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;
• Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.
  

Client Development

• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
• Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.