GUCCI Team Manager

Client

• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
• Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
• Lead from the shop floor, actively selling and role modelling the selling ceremony.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
• Manage and resolve customer issues, delighting and retaining the client relationship.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
• Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
• Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
• Utilize digital platforms to support store and online product sales.

Key Requirements

• Previous retail management experience
• Excellent communication skills
• Advanced English (mandatory)
• An affinity to luxury fashion, styling and trends
• A strong understanding of commercial targets and KPIs
• Luxury retail experience is advantageous