Responsibilities:
1. Handle inbound and outbound customer calls in a professional and courteous manner.
2. Provide information about products or services to customers.
3. Resolve customer complaints and issues in a timely and efficient manner.
4. Maintain accurate records of customer interactions and transactions.
5. Follow communication scripts and guidelines to ensure consistency and quality of service.
6. Collaborate with team members to achieve team goals and objectives.
7. Meet or exceed performance targets set by the company.