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Capitol Bridge is currently seeking a full-time on-site Supervisor to join our team in Columbia, South Carolina site, pending contract award, with anticipated start date of May, 2023.  

 Since 2012, our employees have been entrusted with helping the business of government work better for our customers. We are looking for an experienced Supervisor to supervisor and motivate our customer service representatives to meet and exceed our client’s expectations. The supervisor will serve as first point of contact to customer service staff and will facilitate positive and constructive feedback to ensure their team(s) have the tools they need to succeed in their role.

This is a full-time position. The call center is operational between the hours of 8am to 6pm, Monday through Friday.

To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you the tools and resources to ist with the highest level of service, support and professionalism.

Pay and Benefits:

Base Rate:  $29/hr

Medical, Dental, and Vision benefits available

401(k) available with company match

Paid holidays

PTO

Essential Duties and Responsibilities include (but not limited to):

Be a model citizen between all levels of employee engagement.

Responsible for supervision, development, and coaching of CSRs to ure productivity, quality, attendance, and timeliness of work in the completion of igned projects and departmental goals.

Perform tasks to ure service level requirements; RTA, AHT, Adherence goals are met.

ume leadership responsibility for department tasks and call center activities as required.

Complete and deliver employee performance appraisals.

Supervisors will work closely with customer service representatives and other Supervisors as well as Operations Representatives, Customer Service Managers and Program Managers within functional areas of the project.

Knowledge of the CSR Monthly Goal and Review (CMGAR) or other performance scorecard management process preferred.

Attend Calibration sessions for the purpose of keeping current on quality changes.

Facilitate and deliver training as required under department guidelines including OJT, initiatives, and up training.

Act as a Point of Contact as required.

Support and enforce call center expectations as well as departmental and corporate policies and procedures.

Log in to Queues as required during high call volume and/or all hands status.

Communicate pertinent program updates in a timely manner.

Complete and deliver performance warnings as applicable.

Review contract scope and requirements.

Perform other duties as igned.

Education and Qualifications:

Bachelor's degree or equivalent work experience preferred.

6 months supervisor or leadership experience and team interaction ss are

required

Minimum 2 years of customer service experience

Ability to communicate effectively in English, both verbally and in writing

Uses good judgment, ability to make independent decisions and proactively

problem solve as required.

Must be organized and have strong time management ss.

May be required to travel to customer and other client sites.

Experience with, or knowledge of, the Medicaid Program and health insurance

industry preferred.

Must have PC ss (Microsoft Office) with an emphasis on Excel.

Maintain schedule flexibility due to business needs; anticipate igned shift change

at any time.

Ability to interact with all levels of management.

Strong ytical and organizational ss.

Bilingual is preferred, not required.

Basic math ss required.

About Capitol Bridge
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Reasonable Accommodation

Capitol Bridge complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter.

EEO Statement
Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.