Regional Manager - Strategic Accounts

Responsibilities

Job Description

• Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
• Provide support and assistance to country operations for key account implementation including:
  • Initial operational system selection/setup
  • Development and mapping of process flows and documentation
  • Data entry requirements communications and training for internal users
  • Training of BDP Technology products for client
• Explore and develop new business opportunities of existing key accounts
• Organize and support product training
• Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
• Regularly monitor business performance and service activities to ensure compliance to KPI
• Handle customer escalations
• Reviews monthly operational performance with customers and provide solutions to drive operational excellence
• Continually review and improve business processes for productivity and efficiency gains
• Regional contract management
• Communicate regional business and operational requirements for system integration projects with IT process business team
  

Job Requirements

Desired Skills And Experience

• Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models
• Minimum 3 years customer management experience / operations experience.
• Ability to identify customer needs through business requirement gathering
• Competent in data analysis
• Strong communications and presentation skills
  

Qualifications

• Degree/ Diploma in Business, Supply Chain or Logistics
• Competent in Microsoft Office