Responsibilities: - Participate in the full lifecycle of a client implementation from initial internal sales hand-off to system configuration, training and testing.
- Facilitate discovery and requirements analysis sessions with customers
- Demonstrate a detailed understanding of the capabilities and limitations of the company platform, architecture, and integrations to meet client needs.
- Conduct discovery sessions with customers to review customer data
- Analyze and evaluate customer data using various tools and techniques
- Partner with Product Management, Product Engineering and Support team to troubleshoot and resolve any issues that occur during the implementation.
- Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
- Accurately record implementation project progress including technical flow diagrams and time reporting
- Track and report project metrics to ensure project success and mitigate risk
- Complete an effective hand-off from implementation to Customer Success Manager and to other internal groups at the end of the customer implementation.
- Design new LookML dimensions or measures within given requirements
- Analyze data models and business requirements to create LookML objects, including determination of source objects and how to join views into Explores
- Build Explores for users to answer business questions within given requirements
- Implement version control on the custom reports and custom dashboards based on customer requirements, including determination of appropriate setup for Git branches (Shared Branches, Pull from Remote Production)
- Construct SQL statements to use with new dimensions and measures
- Troubleshoot / resolve errors in previously created custom reports and custom dashboards
Skills: - Strong communication skills with internal and external stakeholders
- Positive cross-departmental collaboration
- Effective troubleshooting
- Strong organization skills
- Excellent oral, written and presentation skills
- Strong data analysis
- Proficient in Python using pandas and matplotlib libraries (desired)
- Proficient in R using dplyr and ggplot libraries (desired)
Requirements: - Three (3) years of SaaS implementation experience
- 2+ years of LookML and Looker specific experience i.e. best practices for coding
- Expertise in database technologies (Snowflake) and working with large sets of data
- Ability to brainstorm Looker solutions to recommend appropriate analytics / KPIs
- Knowledgeable on appropriate LookML to use (Dimensions, Measures, Derived Tables)
- Experienced at determining when to use persistent derived tables based on runtime / complexity of Explore queries
- Experience with PDTs, table filters, custom formatting, parameter select, derived tables
- Analyze data via SQL queries to assess structure, granularity, quality and fit for analytics
- Customer facing and/or training experience
- Must be comfortable working in a fast paced environment
- Experience with procurement systems / process a plus
- Advanced Excel skills required, experience with Jira is a plus
- Bachelor's Degree; in computer science or other related field
NB: Candidate to be based in the United States