Customer Success Engineer

In 2024 millions of businesses will again be dependent on email outreach to grow.

But the big email providers make it impractical and shut them down for spamming.

We believe this isnt fair and enable great startups to reach their dream customers again.

At its core Mailscale develops an email infrastructure made to land in the inbox.

More than 300 startups joined in 2 months which shows that were solving a massive problem.

In this role youre responsible for the success of our customers.

Success means landing in the email inbox of their target customers and getting replies.

Email deliverability can be like a puzzle.

So this role will require both massive problemsolving skills and communication skills to keep customers excited while you solve their puzzle.

Tasks

• Find the solution to customers problems as quickly as possible (Inbox placement tests IP/Domain health monitoring customerside issues and more technical issues)
• Build and improve documentation & troubleshooting procedure to become more efficient and prevent issues
• Communicate with customers (mostly written) about solutions to keep them happy and improve their performance
• Manage & keep our network healthy and organised move customers to different infrastructures if needed
• Continuously learn about industry shifts to feed & improve Mailscale with your findings
• Manage service provider relations and blacklists
• Communicate & Talk to the most valuable customers to improve their performance and help them succeed as affiliates

Requirements

General:

• Communication skills (Mostly written)

Technical mostly optional:

• DNS knowledge (DKIM DMARC SPF rDNS)
• Basic Linux Administration skills (DockerCompose Postfix Logs etc.)
• Understanding of FBLs IP & Domain Blacklists and ISP relations

Benefits

• The opportunity of a lifetime to join a winning team so early (Trajectory thats unheard of with 300 customers in 2 months with a <3% churn software)
• Be part of a startup that solves a realworld problem and has a significant impact on customers lives
• Level up as quick as never before in an environment of APlayers that will hold you accountable for becoming your best version
• Learn directly from the best (7figure Entrepreneur and an Engineer who TikTok headhunted while going to school)
• Flexible remote work environment we measure results only
• Competitive salary and opportunity to level up and manage a team if you want to
• Yearly retreats in which we work & enjoy together (Expenses covered)
• Budget for a coworking membership or any tools or devices you need to do your best work

If youre interested just apply and we will contact you for a brief phone interview.