Project Leader

Knowledge, Skills, and Attributes:

• Ability to lead and coach a team
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent relationship-building skills
• Strong ability in managing coordinated delivery of service
• Excellent written and verbal communication skills
• Strong collaboration skills
• Ability to work well in a pressurized environment
• Excellent client centricity
• Excellent business acumen and commercial skills
• Highly analytical with proven negotiation skills
• Passionate, strong initiative, self-driven with a commitment to succeed
  

Academic Qualifications and Certifications:

• Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a Ph.D. or equivalent degree without experience; or equivalent work experience
• ITIL certification
  

Required Experience:

• Demonstrated client engagement experience at a very senior level
• Demonstrated experience in a Managed Services and/or Support Services environment
• Demonstrated years of experience managing and leading a service delivery team and/or related function