Customer Care Administrator

Job Description Job Responsibilities

• Dealing with telephone calls from patients, and third parties as appropriate
• Scan all incoming patient information into their computerised medical records.
• To answer telephone calls & respond to all enquires directing the public as appropriate.
• To provide admin support to nursing & clinical staff.
• Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.
• To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.
• Ensuring external mail is posted off daily.
• In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
• Help out in reception when required.
• The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive
  

Qualifications

Person Specification Qualifications Essential

• NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
  

Experience Essential

• To be flexible and respond to changing service needs
• Knowledge & understanding of the data protection act
• Knowledge of the freedom of information act
  

Desirable

• A knowledge of the EMIS or SystemOne
• Understanding of NPC policies & procedures
• Child Protection training
• Knowledge of Microsoft Office
• NSTS Training
• Basic Life Support, Moving & Handing & Fire training.
• ECDL