Facilities Supervisor

Key Accountability 1: AMC Management.

Responsible for :

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Execution of AMCs efficiently with in the budget and ensure profitability of the same

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Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery

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Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

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Track contract progress and ensure agreed SLA’s and KPI’s are met

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Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned

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Responsible for takeover and handover of the AMC

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Preparing and submission of monthly, annual reports for the contracts assigned

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Submission of AMC invoices on time and obtain client acknowledgement

Key Accountability 2: Corrective/Reactive, Planned preventive maintenance

Responsible for :

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Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting

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Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services

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Prepare contract specific PPM procedures, PPM schedule, and resource planning

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Prepare method statements, risk assessment, PPM Task sheet

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Tally and Close all planned PPM work orders on monthly basis

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Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.

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Handle escalations, emergencies and resolve all customer complaints, prepare technical reports

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Ensure all CRM work orders are tracked, updated and closed on daily basis

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Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team

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Calibration of all tools and tackles, safety devices

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Schedule, coordinate and oversee the maintenance contracts of Sub Contractors

Key Accountability 3: Repair, Refurbishment works

Responsible for :

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Ensure all planned jobs are execute in line with approved schedule.

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Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer

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Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals

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Execution of casual jobs efficiently with in the budget and ensure profitability of the same

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Submission of customer invoices on time

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Liaise with client on any payment issues and resolve the same

Key Accountability 4: Customer Service

Responsible for :

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Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.

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Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.

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Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

Key Accountability 5: QHSE.

Responsible for :

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Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.

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Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others

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Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times

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Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles

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Ensure timely close out of HSE Action taken Reports, NCR’s

Key Accountability 6: Employee Engagement.

Responsible for :

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Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees

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Conduct performance development review, identify employee requirements like training, etc.

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Achieve employee engagement by identifying the needs of employees and organization and implement the action plans

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Liaise with internal departments, shared services and maintain good working relations

Handling integrated facilities management contracts and general Refurbishment including, site surveys, quantity surveys, estimation and quotation, resource management.