Executive Desktop Support

Job Description

• IT infrastructure incident resolution to meet/exceed service levels.
• Maintaining Desktop and Laptop inventory.
• Configuration and delivery of new user computer.
• Purchasing and maintaining segment specific software inventory.
• Special assignments and off-site meeting support
• Replacement of out of warranty hardware
• Completing assigned level 2 and 3 problem tickets
• Acts as local or regional project resource when needed
• Process and documentation creation
• Desktop and Laptop Hardware break/fix
• Microsoft Active Directory Administration
• Windows 10 Operating System Support
• SCCM application delivery
• Exchange mail server
• MS Office 365
• Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
• Citrix server connectivity and user management
• Laser printer, Copier, Bar Code printer, and Line printer configuration and setup
• Wireless WPA2 troubleshooting
• Motorola/Symbol wireless scan guns
• Conference room technologies including projectors, Polycom audio and Skype for business video conferencing