Operations Supervisor

Responsibilities:

Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for all the zones in allocated cities
Responsible for assessment of any internal fleet promotions
Lead a Team of Rider Team Leaders and Rider Coordinators
Manage rider roster with proper allocation of shifts/breaks/off-days etc
Supervises rider onboarding and training schedule with Rider Trainer
Inventory management and usage compliance of Rider equipments
Groom rider quality (behaviour, appearance, professionalism, presentationaletc)
Setting up a performance improvement plan to improve performance of lowperforming riders
Reduce rider complaints originating from customers

Requirements:

Bachelor's Degree
4-5 years of experience in food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
Strong communication skills, both written and verbal. English and Urdu is amust. Arabic is a plus.
Influencer and a negotiation with good public speaking and presentation skills
People management skills: Experience of managing bigger group of people

Benefits

Yearly Two Way Ticket
Insurance
Free Accommodation
Transportation

Remote Work :

No