Receptionist

Responsibilities:

Achieve positive outcomes from Guest queries in a timelyand efficient manner
Ensure an efficient reception experience for Guests, including check in/out,and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are keptfully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the NightTeam's training and development efforts
Use the correct procedures regarding the acceptance of foreign currencies,credit cards and cash in accordance with the hotel credit policy Comply withhotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of houseequipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Requirements:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

We Offer:

Yearly Two Way Ticket
Insurance
Free Accommodation
Transportation
Discounts on hotel rooms, gift shop items, food and beverage

Remote Work :

No