Customer Intelligence Quality Officer
نُشرت في :
13-03-2023
صاحب العمل نشط
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب
لم يكشف
لم يتم الكشف عن الراتب
نُشرت في :
13-03-2023
الوصف الوظيفي
- Support towards ensuring that Quality monitoring evaluation targets are met.
- Conducts Coaching sessions related to voice calls (inbound and outbound) to amplify the agent s strengths on a weekly basis. Supports Customer Quality Officer in coaching sessions related to non-voice customer engagements.
- Random real-time monitoring of calls by conducting side by side evaluation.
- Collates all necessary data required for reporting purposes.
- Fully capable of taking on the tasks of Customer Support & Services Junior Officer and managing all types of customer engagements - voice (inbound and outbound) and non-voice.
- Supports Customer Quality Officer in conducting regular calibrations with the Customer Quality Junior Officers (if applicable) and the Customer Support & Services team across all projects.
- Extremely familiar with operational know-how of Genesys and its functionalities (outbound and inbound projects), and able to take on responsibilities of a Customer Support & Services Junior Officer (Call Agent) to support the operation as directed by the Customer Support & Services Manager and/or Contact Center Supervisor and/or Customer Quality Officer.
Requirements
- BA Degree or equivalent
- 3 years experience in Customer Service
- Fluent in English writing/speaking fluency in Arabic is also preferred.
- Outstanding leadership, interpersonal, and problem-solving skills.
- Excellent verbal and written communication skills.
- Effective listening skills
- Ability to adapt to change and multi-task are essential qualities.
- Advanced Skills in Microsoft Office
- Excellent time management
- Excellent team player
Benefits
As per JAM Group Policy
BA Degree or equivalent 3 years experience in Customer Service Fluent in English writing/speaking fluency in Arabic is also preferred. Outstanding leadership, interpersonal, and problem-solving skills. Excellent verbal and written communication skills. Effective listening skills Ability to adapt to change and multi-task are essential qualities. Advanced Skills in Microsoft Office Excellent time management Excellent team player
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
