Customer Service

• Implement Global Outsourcing global initiatives into the region, working with central and other regional SME’s to build mechanisms for successful launch.
• Define, prioritize and plan regional projects aligned to Global and Regional CS programs.
• Secure multi-disciplinary resource to ensure effective project implementation, working across both Amazon and Partner teams.
• Track and regularly report on progress for local projects, ensuring risks are managed effectively and issues resolved.
• Manage dependencies across projects and other Global Outsourcing activities.
• End to end responsibility for project execution and success.
• Liaison with partner teams to manage productivity and quality metric performances for the assigned sites.