Inside Sales Manager

Responsibilities:

• Recruiting, training, and supervising members of the inside sales team.
• Educating inside sales staff on effectively answering common customer questions.
• Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.
• Maintaining an accurate record of all leads and actual sales.
• Preparing accurate sales forecasts to assist the company in making sound business decisions.
• Regularly evaluating the performance of the inside sales team.
• Evaluating current sales practices and procedures to determine whether they are effective in generating sales.
• Recommending and implementing improvements to current sales practices and procedures as needed.
• Addressing and resolving customer complaints.