It Engineer

Responsibilities:

• Install and configure computer systems, printers, telephones
• No Dues backup & return asset to store
• New Joiners Desktop/Laptop issuing
• ARF / PC Checklist submission
• Troubleshoot system, app and network problems, diagnose and solve, replace parts as required
• Ensure all issues reported by users are logged in system as Tickets
• Prioritize and manage several open tickets at one time
• Provide workaround until issue is resolved
• Direct unresolved issues to the next level of App / Infra Team
• Proper routing of cables / tagging in the assigned floors
• Meeting room management / support
• Monthly update of AV, Patches & Websense on machines which are not updated automatically