Regional Retail Sales Department Manager

• Ensure compliance of store operations to Group store procedures and ensuring the Store’s manual is up to date and that the changes to the SOP are implemented for auditing purposes
• Gather all relevant forms, logs and scorecards to monitor efficiency of store operations, by store by analyzing KPIs, identifying patterns of issues and root causes
• You will be the champion on back store operations and system related procedures
• Gather daily SORT forms from Store Managers and Area Managers in order to take immediate action with concerned service providers, mall authorities and back store operations
• Provide to Store Managers list of pre-assigned neighbouring stores where they could request support
• Investigate cause of punctual incident or problems with Store Managers
• Ensure strong communication, support and communication between Mall Management and store staff, admin team and external service providers.
• Gather regularly reports from Store Managers on issues or concerns related to mall authorities
• Execute store staff trainings and coaching on SOP’s and ensure implementations of changes to the systems
• Support Store Managers and Area Managers in assessment of needs of technical trainings on store operations
• Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during visits and through SOQLE scores
• Analyst monthly sales and operations to problem solve issues affecting sales