Head of Operations

• Is responsible for the end to end operation of all digital environments.
• Is jointly responsible for the customer fulfillment proposition, including delivery and operational excellence.
• Working closely with IT and logistics, to fully own the operation and roadmap to deliver a leading customer delivery offer.
• Maximises conversion rates in all digital environments through effective operation.
• Is a highly analytical, dynamic and attentive individual who is adept at relationship building with internal and external clients.
• Identifies opportunities to improve the customer experience.
• Owns a robust report suite across all aspects of ecommerce operations and is constantly seeking new ways to visualise and simplify complex trading issues and metrics.
• Uses data, insights and research to drive idea generation and decision making.
• Works seamlessly with the Director of Performance Marketing and the Heads of Digital Product Derlivery and CRO to compliment the ability to maximise revenue generation and conversion.
• Owns relevant business cases.
• Identifies ways of improving profitability through improved processes and management.