Customer Insights Manager

Responsibilities:
• Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
• Team: support hiring and on-boarding of new team members and contribute to our high-performing culture
• Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous remote work environment
• Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
• Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers’ experience
• Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management