Immigration Specialist

responsibilities
• Filing and executing immigration cases, coordinating between recruitment, onboarding and other HR stakeholders and government authorities; formulating and executing the best possible immigration strategy for each employee.
• Manage a high caseload of applications. A typical caseload would be 45 of mixed application types from new, renewal, cancelation and amendment of work permit and residency visas; each filing includes sub-applications related to work permit, entry permit, medical test, Emirates ID and residency visa stamping for each applicant.
• Coordinate with other specialized members of the team for drafting and submission, payment of government fees and collection of documents/approval notices.
• Manage a high volume of communications with the employee and several internal groups while meeting the team respond SLA within a single business day or sooner, depending on the case timeline.
• Participate in formulating action plans to resolve issues.
• Contribute to, and drive, process improvement initiatives, beginning with identifying defects or evaluating customer complaints but also considering where the team can increase efficiency and continuously upscale the quality of service.