Duty Manager

Responsibilities:
• To responsible for front office operation during the absence of Front Office Manager (HO).
• To discuss all matters that needed to follow up with the shift leaders.
• Maintains and be guided of hotel policy on credit hotel guests’ properties.
• Handles guest complaints and other related problems and reports
• Ensuring that security and safety regulations are met
• Work with management to assess and improve processes and policies
• Address employee complaints or performance issues as needed
• Follows up in credit check report, liaise with credit manager.
• Monitor and report on revenue and cash flow.
• Promotes and maintains good public relations.
• Updates and keeps a track of reports on the guest experience software.
• Keep track of monthly, quarterly and yearly goals
• Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
• Assigns and Approves Duty roster for all staffs.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Operates the PMS in order to assist front office attendants.
• Handling guests and employee issues
• Approves the working schedule for the front office attendants and submits them to front office manager (HO).
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Check in with employees regularly to determine satisfaction
• Responsible for Training of the team members on all the existing SOP’s and working on filling the training gaps in the team.
• Make checks in the department and ensure adherence to the standards
• Overseeing operations, including maintenance and efficiency in department & Hotel