Customer Service – Coordinator

Responsibilities:
• Maintain list of projects, which are given to IT strategic development partners in a timely manner and provide analysis of cost and effort of the same at agreed intervals.
• Maintain register of Service Improvement Requests (SIR) and ensure that information held is accurate and are readily available.
• Maintain list of projects, which are given to IT strategic development partners in a timely manner and provide analysis of cost and effort of the same at agreed intervals.
• Coordinate with Business Alignment and Project Management Office to ensure that SIR and Projects registers are up-to-date.
• Manage Service Improvements Requests and ensures that Business Alignment team and other IT personnel are working on requests based on the Operational criticality of each request.
• Report statistics on SIRs and projects on a weekly basis and ensures the same is made available to IT senior management on every Sunday.
• Maintains list of applications used by flydubai with relevant information, so that accurate / up-to-date central repository is maintained.
• Maintains all IT contracts, so that accurate / up-to-date central repository is maintained for contracts.