Application Support Resource

Key responsibilities:

• Build a Site reliability engineering culture across the organization by sharing best practices, approaches, documentation with other engineering and projects teams.
  
• Maintain software that improves the reliability of systems in UAT and production, fixing issues and responding to incidents.
  
• Able to troubleshoot complicated, cross-platform issues handling OS, Networking, Database in cloud a cloud-based SaaS environment and handle live production incidents.
  
• Monitor Application performance take steps to improve overall performance and stability and follow through implementation.
  
• Conduct system analysis and configuration management and development improvements for system software performance, availability and reliability.
  
• Work closely with project managers, business analysts, developers and testers to ensure the system responding properly to non-functional requirements such as performance, security and availability.
  
• Maintain and monitor deployments, and orchestration, of servers, Docker containers, databases and general backend infrastructure.
  
• Keep up-to-date with security incidents that arises on the platform and proactively diagnose, coordinate with engineering teams to solve security issues.
  

Requirements

Skills Required:

• Bachelor degree in computer science or other highly technical, scientific discipline.
  
• The overall Experience of minimum 3+ Years in AWS Cloud (Preferred), CICD/DevOps.
  
• Working closely with engineering teams to understand their product requirements and how they build/test/deploy their software applications.
  
• Demonstrated Experience in Containerized Docker and Orchestration (Kubernetes)
  
• Demonstrated Experience in CI/CD, GitHub, DevSecOps pipelines.
  
• Demonstrated Experience in public cloud platforms such as AWS and Azure and AWS is mandatory.
  
• Demonstrated Experience in AWS components like AWS EC2, S3, IAM, VPC, SNS, SQS, API gateway, cloud watch, RDS and NoSQL, ECR, EKS.
  
• Experience in monitoring and analyzing application performance using observability tools like promethesis, grafana, ELK and cloudwatch logs.
  
• Good to have knowledge on APM tools like appdynamcis, dynatrace, datadog.
  
• Familiarity with Linux and Unix systems and command line system administration.
  
• Good understanding on network routing, load balancing, network protocols, and basic knowledge of TCP/IP, HTTP/HTTPS, DNS, caching, ingress and egress.
  
• Good to have Scrum/Agile methodologies.