Operations Excellence Manager

Responsibilities:

• Work on Customer escalations. Identify issues and fix them. Use Amazon’s tools to problem solve and validate solutions.

• Recommend business actions based on analytical findings. Includes defining new metrics, techniques, and strategies to improve the metrics.

• Writes effective functional specifications based on business requirements.

• Set up & manage metrics for processes such as Refunds, Disbursements etc. for all payment methods (Success Rate, SLA etc.)

• Understand how the payments systems work from the core, to the design & capabilities.

• Lead programs to drive automation of manual efforts throughout the end to end business process.

• Identifies key milestones. Documents and manages project schedule with input from program/project team.

• Delivers medium to large scale projects from initiation through delivery.