Public Area Team Leader

Responsibilities:
• Keeps the car park and external facilities in presentable status.
• Responsible for delivering the guest experience by consistently meeting the highest standards of cleanliness, efficiency and guest satisfaction throughout all public areas of the Hotel, indoor and outdoor.
• Follow the Deep Cleaning schedule and Night Cleaning schedule and ensures it is actions.
• Respond to all guest requests and concerns in a timely and empathetic manner, making decisions relative to appropriate compensation in lieu of inconvenience.
• Ensure effective departmental and interdepartmental communication throughout the Resort, working with counterparts to streamline operations and to enhance the guest experience
• To be hands on and support the Public Area Cleaners in executing the tasks whenever needed.
• Cross checks all public bathrooms hygiene status and takes immediate action.