Senior Manager

Responsibilities
• Work with the proactive sales team to engage in feedback regarding partners and other business opportunities.
• Maintain service level agreement standards for internal relationships and ensure customer service is maintained at an excellent level.
• Ensure all systems, policies and procedures (SOP) are in place for effective selling
• Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions
• Conducts site inspection effectively and professionally with thorough knowledge of clients’ needs and hotel products.
• Meets with the Events Management Team on a regular basis to ensure that all event files are seamlessly handed over.
• Have excellent product knowledge including function space, audio-visual equipment, capacities, guest room inventory, room rates and menus.
• Be responsible for good BDRC and Meeting scope scores in the area of event planning and service delivery.
• Assist all leads which are delegated to the team and to yourself within the required months of responsibility.
• Provide frequent feedback to ADOS on active leads ensuring there is a clear understanding of business on the books and potential conversions.
• Ensure accurate database management and tracking of activities and information through active in Delphi, meeting company’s data standards.
• Join team members(sales Managers/Executives) onsite inspections, internal meetings and support the team in “problem solving” in order to understand challenges within the group sales team and to lead by example