Rooms Technician

Responsibilities:
• Maintain high standard of GSS and Brand standard for guest rooms and related areas.
• Follow company, hotel and department policies and procedures.
• To ensure that you maintain a high level of hospitality and guest concern. Practice at all times “Empowerment” and do whatever it takes to satisfy the guest.
• Thank guests with genuine appreciation and provide a fond farewell.
• Assist in energy conservation program, as assigned
• Maintain confidentiality of proprietary materials and information.
• Take active role in the TQM process.
• Comply with hotel and corporate LSOP’s and SOP’s.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Serve as an active member of hotel emergency response team.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Working hours as required to do your job but normally not less than 48 hours per week.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
• To carry out other job assignments given by DOE or designate, as business demands.
• Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others.