Group Sales Manager

Responsibilities:
• Providing Exceptional Customer Service to all Guests and Customers
• Supports customer loyalty to company by delivering service excellence throughout each customer experience.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Manages departmental budget, including group and transient sales.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and
• concerns, to offer better business solution both prior to, and during the program/event.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Interacts with guests to obtain feedback on product quality and service levels.
• Closes the best opportunities for the property based on market conditions and property needs.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Maximizes total hotel revenue by working closely with Rooms and Catering departments.
• Responds to incoming group and transient opportunities for the property that are outside parameters of the .
• Sets a positive example for guest relations.