Manager Commercial

Responsibilities:

• To be actively involved in Strategic Planning and development for Shipping lines focusing on both short and long term planning
• To be the primary point-of-contact for all Main shipping lines /Feeder Operators and NVOCC, set and agree on operational KPI's with each customer, draft yearly volume, revenue and cost budgets in liaison with container terminal operations
• To establish Container Terminal pricing model, review and recommend tailor-made packages based on risk and volume contribution. Lead contract negotiations and ensure they are concluded in line with the overall guidelines.
• To initiate meetings with Legal on complex contracts/agreements with new leads (project or new line of business) and finalize contracts/agreements with customers.
• To understand Main Line networking and identify opportunities to attract transshipment volume in Jebel Ali.
• To be continuously updated and aware of developing market trends, opportunities and anticipated changes in advance and accordingly be able to provide tailor made solutions to address these changes.
• To ensure complete awareness of local market requirements, trends and be able to address any concerns with the customers.
• To build strong relationships and partnerships with the customers.
• To explore business of import and export, tap into new business opportunities, and perform initial feasibility analysis, based on new trade roots, proactively finds new ways to build the business and grow accounts.
• To develop innovative revenue and volume enhancement models and present same to management.
• Actively monitor Main Line and NVOCC performance and understand and variances with development and implementation of suitable action plan to ensure volume retention and growth.
• To promote DP World facilities and services and represent DP World at events, exhibitions and conferences as appropriate.
• To respond to all kinds of customer demands/queries and requirements 24x7, prepare visit plans (including frequencies / year), hold monthly interfaces for each customer, conduct regular customer visits and presentations, demonstrate working knowledge of each area of clients resources/ products to encourage new and repeat business opportunities.
• To ensure detailed customer profiles are established and up to date business plans for each customer, maintain updated list of all Container Terminal business main shipping lines/ Feeders and NVOCC.
• To monitor and analyze service changes and mix changes on main shipping lines account and establish impact, discuss changes with customer and management.