Management Assistant

V

Act as an ambassador of the company at all times and attend to customer needs in a professional, friendly, and courteous manner

Ensure that a high level of professional rapport is developed and maintained with all customers

Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices

Maintain a thorough knowledge of all departments, company products and services so that customers are provided accurate information

Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer

Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken