Systems Engineer

Responsibilities:

• Additional responsibilities will include administering other communication and collaboration platforms like Microsoft Teams, Zoom, Webex, etc.
• Will be responsible for administering Active Directory including, but not limited to, deploying/decommissioning domain controllers (DC), ensuring connectivity between all DCs in the parent and child domains, group policies, updating and patching servers, etc.
• Will work closely with the Senior Systems Engineers and provide Administrative support on servers such as DNS, DHCP, SharePoint, File servers, Azure, Office365, Video Conferencing solutions, Backups, etc.
• Will closely coordinate with the PBX system vendor to ensure that telephony services are always online. This includes SIP trunks between various locations.
• Will provide IT user support to the user community as and when required.
• Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
• Will provide Level 2/3 IT support to all users.
• Will be an escalation point for the User support engineers for various issues.
• Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required.
• Will work closely with vendors to identify and implement/procure relevant technologies required to support of enhancing IT services
• Reports to the Manager, IT Infrastructure.
• Bachelor's degree in Information Technology or equivalent discipline.
• Experience with Microsoft Exchange & Active Directory. Certification on the platforms will be an added advantage