IT Support Coordinator

Responsibilities:
• Able to troubleshoot systems, network problems, and diagnose and solve hardware or software faults
• Ensure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLA
• Manage daily support issues on site, and escalate to proper channels when necessary
• Duty includes working on weekend(s), and early or late shifts, dependent on business needs and park operating hours
• Deliver IT support and services to all staff across the LEGOLAND Dubai park, LEGOLAND Dubai Waterpark, and the Services and Administrative Office
• Deploy IT equipment and software as per IT standards, on-site across the park
• Provide prompt response and timely updates to all customers for support and services