PEOPLEOCITY LLP

L1 Support EngineerHandle first-line queries via phone email or chat.Assist customers with login job card creation invoice generation and appointment scheduling.Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).Escalate unresolved issues to L2 support.Pro

L1 Support EngineerHandle first-line queries via phone email or chat.Assist customers with login job card creation invoice generation and appointment scheduling.Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).Escalate unresolved issues to L2 support.Pro

L2 Support EngineerResolve escalated technical issues (API errors data sync integration failures).Work closely with product and engineering teams to debug SaaS workflows.Manage communication gateway issues (SMS/Email/WhatsApp).Perform root cause analysis and recommend fixes.Train L1 e

L2 Support EngineerResolve escalated technical issues (API errors data sync integration failures).Work closely with product and engineering teams to debug SaaS workflows.Manage communication gateway issues (SMS/Email/WhatsApp).Perform root cause analysis and recommend fixes.Train L1 e