Mordicks95

First-level manager responsible for the performance coaching and development of a team of agents .TasksMonitor agent performance in real-time (calls chats ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging custom

First-level manager responsible for the performance coaching and development of a team of agents .TasksMonitor agent performance in real-time (calls chats ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging custom

An impartial role focused on monitoring scoring and analyzing agent performance to ensure consistency accuracy and adherence to company policies and legal compliance standards.Tasks* Conduct objective evaluations of recorded and live calls emails and chat interactions using a standard

An impartial role focused on monitoring scoring and analyzing agent performance to ensure consistency accuracy and adherence to company policies and legal compliance standards.Tasks* Conduct objective evaluations of recorded and live calls emails and chat interactions using a standard