Position Overview

Reporting to the Sales Manager of the company, the Account Manager maintains and expands

relationships with strategically important customers. He/ She is primarily responsible for achieving sales quota and assigned strategic account objectives. The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers needs and expectations are met by the company.

He/ She will act as the primary liaison and solutions consultant between iTi and its potential and existing customers. The Account Manager develops and maintains quality relationships that enable aggressive growth. Utilizing innovative thinking, passion for customer service, relationship building skills, and is also responsible for identifying and leading customers smoothly through the solutions cycle to a successful close.

The Account Manager is responsible for ensuring professional ethics are never compromised, and comply with company and regulatory policies and procedures. He/ She should always act with the highest degree of honesty and integrity. Models and acts in accordance with iTi s mission, vision and core values.

The following key accountabilities ensure the critical success of this position:

q 50% Responsible for achieving sales targets and strategic account objectives for assigned customers.

Leading the customer account planning cycle and ensuring assigned customers needs and

expectations are met by the company.

Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.

Establish and maintain a strong ongoing customer relationship across all levels of influence ensuring the customer sees the Account Manager as a valued resource and strategic partner.

Coordinates the involvement of company personnel, including support, service, operations and

management resources, in order to meet account performance objectives and customers expectations.

Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one to three-year period.

Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

30% Responsible for developing new customers and achieving new customer sales targets for assigned market segments.

Lead the assigned market segment strategic planning cycle to ensure new client acquisition

targets are delivered on a consistent basis.

Deliver new sales volume targets by developing key market segment tactical execution plans.

Supports the implementation of marketing and sales programs, procedures, methods and practices to promote iTi s key messages and achieve a competitive advantage in market place.

q 10% Responsible for market research and understanding industry trends and associated customer needs of assigned market segments

Assess market opportunities, understand the competitive climate within defined markets and

market segments to provide appropriate solutions and services.

Understand customer s economic and other motivational drivers and customer values for each level of influence.

Demonstrate industry and market knowledge, and implement/execute an engagement model for addressing current and potential customers in assigned market segments.

q 10% Be the voice of the customer and internal champion for the customer in developing new products and services.

Keeps informed off and informs the leadership and operations team on current trends, issues,

problems and activities in order to facilitate policy/product making and strategy development.

Educate ITI organization, teach internal stakeholders specifics about market trends and competitive landscape that they need to know and market internally to create interest and enthusiasm.

Participate in all internal sales, marketing and product development Entry to Mid Level Sales. Account Management Experience.