Customer Service Manager

• Improve customer service experience, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Analyze statistics and compile accurate reports

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry's developments and apply best practices to areas of improvement

• Control resources and utilize assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget