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Customer Service Executive

Customer Service Exe....

Confidentia - Ajman - UAE

Customer Service Executive

Confidentia -

Ajman - UAE

Posted on : 07-05-2023

1 - 1 years

AED 5500 - 19000

1 Vacancy

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Posted on : 07-05-2023

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Customer Service Executive

Confidentia - Ajman - UAE

Posted on : 07-05-2023

Job Description

Req ID : 2055769

Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Department / Functional Area

Helpdesk / Customer Service / Telecalling

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Confidentia
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