The Outlet Manager oversees the daily operations of the resorts Turkish Fine Dining restaurant ensuring exceptional guest experiences through authentic hospitality flawless service standards and strong team leadership. The role requires deep knowledge of Turkish cuisine culture and dining etiquette along with the ability to maintain luxury service expectations in a five-star environment.
Operational Excellence
Manage the daily operations of the Turkish Fine Dining outlet ensuring smooth service during all meal periods.
Maintain high standards of food quality presentation and service flow in coordination with the culinary team.
Oversee reservations table assignments and special requests to maximize guest satisfaction and outlet profitability.
Ensure compliance with hygiene health and safety regulations.
Guest Experience
Deliver personalized refined and immersive experiences that reflect the rich culture and traditions of Turkish hospitality.
Handle guest complaints and feedback professionally ensuring timely resolution and follow-up.
Build strong relationships with returning guests and VIPs to enhance loyalty.
Team Leadership & Training
Lead motivate and develop a multicultural service team in delivering five-star dining standards.
Conduct regular training on service etiquette Turkish culinary knowledge upselling techniques and guest engagement.
Schedule staff effectively to meet operational needs while controlling labor costs.
Financial Management
Monitor outlet performance manage budgets and analyze sales reports to achieve revenue and profitability targets.
Drive upselling initiatives and implement promotional activities aligned with the outlets concept.
Control operating expenses minimize wastage and oversee inventory management.
Menu & Concept Collaboration
Work closely with the Head Chef to update menus create seasonal offerings and maintain the authenticity of the Turkish dining concept.
Ensure beverage pairing knowledge (especially Turkish wines teas and specialty drinks) is communicated to the team.
Ensure the outlet ambiance décor music and service rituals align with the luxury Turkish fine dining theme.
Administration & Compliance
Maintain accurate documentation including daily reports training logs inventory sheets and staff performance records.
Coordinate with other resort departments (Marketing Events Culinary Finance Housekeeping) to support special events and operational needs.
Support recruitment onboarding and performance review processes for outlet staff.
Qualifications :
Minimum 35 years of supervisory or managerial experience in Fine Dining preferably in a Turkish or Middle Eastern concept.
Strong understanding of Turkish cuisine culture and dining traditions.
Experience in luxury hotel or resort environments (5-star required).
Ability to work under pressure while maintaining service excellence.
Fluency in English; Turkish language skills are an advantage
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more