Job Summary

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels.

Key Responsibilities:

Define and manage omnichannel standards and guidelines.
Ensure consistent information tone and customer experience across all channels.
Support channel integration efforts and cross-channel handoff design.
Review customer-facing content across channels to avoid inconsistencies.
Work with digital IT and operations teams to enhance channel strategy.

Requirements

Qualifications:

Bachelors degree in Communications Marketing Business Strategy or related field.
Experience in omnichannel management channel strategy or CX governance.
2-7 years of experience (depends on educational attainment)
Strong skills in content governance communication standards or channel optimization.
Arabic language is mandatory but not required

To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.

Company Industry

IT Services and IT Consulting

Key Skills

Computer Science
user experience
User Interface
SME
CSS
Interaction Design
Windows
Android
Usability Studies
Visual Design
HTML
User Research
JavaScript
Web Services
Wireframes

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About Company

Black Pearl Consult

Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more

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