Telecommunication Agent
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
- Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- Ensure Broadband charges tally with the Hotel PMS postings
- Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
- Maintain good housekeeping standards and adhere to all safety and loss control procedures
- Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
- Keep an accurate record of the inventory rental equipments and stock
- Tabulate daily and monthly traffic analysis report
Qualifications :
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Good spoken and written English/Russian
- Able to read and speak Arabic/Russian
- Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
- Excellent management planning decision making interpersonal communication and counselling skills.
- Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
- Minimum O level education with 5 credits or Diploma
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
